Refund and Return Policy
1. Introduction
At ApexMed Supplies, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Return Policy outlines the process for returns and refunds. Please review this policy carefully to understand your rights and responsibilities.
2. Eligibility for Returns
You may return items for a refund under the following conditions:
- Timeframe: Returns must be initiated within 14 days from the date of receipt.
- Condition: Items must be unused, in their original packaging, and in a resalable condition. Products that have been opened or used cannot be returned unless they are defective.
- Proof of Purchase: A receipt or proof of purchase must be provided for all returns.
3. Non-Returnable Items
Certain items are non-returnable due to their nature:
- Customized or Personalized Products: Items made to order or personalized for you.
- Medical Equipment: For hygiene and safety reasons, certain medical supplies and equipment cannot be returned once opened.
- Perishable Goods: Items with an expiration date or that are perishable.
4. Return Process
To return an item, please follow these steps:
- Contact Us: Email us at info@apexmedsupplies.co.ke or call us at 0745889376 to request a return authorization. Provide your order number and reason for the return.
- Receive Return Instructions: We will provide instructions on how to return the item, including the return address.
- Package the Item: Carefully package the item in its original packaging to prevent damage during shipping. Include a copy of the receipt or proof of purchase.
- Ship the Item: Send the item to the return address provided. You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
5. Refund Process
Once we receive and inspect the returned item:
- Refund Approval: If the return is approved, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
- Partial Refunds: If an item is returned in a condition other than its original state, a partial refund may be issued based on the item’s condition.
6. Exchanges
We do not offer direct exchanges. If you need a different product or size, please return the original item for a refund and place a new order for the replacement item.
7. Defective or Incorrect Items
If you receive a defective or incorrect item:
- Contact Us: Notify us within 7 days of receipt by emailing info@apexmedsupplies.co.ke or calling 0745889376 .
- Return Instructions: We will provide instructions for returning the defective or incorrect item and arrange for a replacement or full refund at no additional cost to you.
8. Contact Us
For any questions or assistance regarding returns or refunds, please contact us at:
ApexMed Supplies
Email: info@apexmedsupplies.co.ke
Phone: 0745889376
Thank you for shopping with ApexMed Supplies. We are committed to providing you with a positive shopping experience and addressing any issues you may have promptly.