Shopping Policy

1. Introduction

Welcome to ApexMed Supplies! Our Shopping Policy is designed to ensure a smooth and satisfying shopping experience. Please review the following guidelines to understand our procedures and your responsibilities as a customer.

2. Product Information

We strive to provide accurate and detailed information about our products, including descriptions, images, and prices. However, we do not guarantee that all information is complete, accurate, or current. We reserve the right to correct any errors or omissions and to update product information as needed.

3. Order Placement

To place an order:

1. Select Products: Browse our website and add items to your shopping cart.
2. Review Cart: Check your cart to ensure you have selected the correct products and quantities.
3. Proceed to Checkout: Enter your shipping information, select a payment method, and review your order.
4. Confirm Order: Submit your order by completing the checkout process.

4. Order Confirmation

Once your order is placed, you will receive an order confirmation email with details about your purchase. Please review the confirmation carefully to ensure accuracy. If there are any issues or discrepancies, contact us immediately.

5. Payment

We accept various payment methods, including credit/debit cards and other secure payment options. Payment must be completed at the time of purchase. We use secure payment gateways to process transactions, but we cannot guarantee the security of information transmitted over the internet.

6. Shipping and Delivery

• Shipping Areas: We offer shipping within Kenya. Delivery times may vary based on your location and product availability.
• Shipping Fees: Shipping fees are calculated at checkout based on your location and order size.
• Delivery Times: Estimated delivery times are provided at checkout. We are not responsible for delays caused by external factors such as weather or logistical issues.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.

8. Returns and Refunds

If you need to return an item, please refer to our Refund and Return Policy for details on eligibility, process, and conditions for returns and refunds.

9. Order Changes and Cancellations

• Order Changes: If you need to make changes to your order, contact us as soon as possible. Changes can only be made before the order is processed and shipped.
• Order Cancellations: To cancel an order, please contact us immediately. Cancellations can only be processed if the order has not yet been shipped.

10. Customer Service

For assistance with your order, inquiries about products, or any issues you may encounter, please contact our customer service team:

ApexMed Supplies
Email: info@apexmedsupplies.co.ke
Phone: 0745889376 

11. Privacy and Security

We are committed to protecting your personal information. For details on how we collect, use, and safeguard your data, please review our Privacy Policy.

12. Changes to Shopping Policy

We may update this Shopping Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

Thank you for shopping with ApexMed Supplies. We appreciate your business and are dedicated to providing you with excellent products and customer service.